Terms and Conditions – BJ Baji App Pakistan Platform

1Acceptance of Terms

By accessing, registering for or using the bj baji app platform — whether through the mobile app, a web browser or any other access method — you confirm that you have read, understood and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use the platform.

These terms apply to all features of the bj baji app, including sports betting, live casino, slot games, crash games, the VIP loyalty programme, promotions, deposits, withdrawals and customer support interactions.

These Terms and Conditions are effective from the date they were last updated and remain in force for as long as you hold an active account on the bj baji app platform. A binding agreement is formed between you and the platform the moment your registration is completed and your account is activated.

2Eligibility & Registration

To register and use the bj baji app, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be registering as an individual, not on behalf of a third party or organisation.
• You must provide accurate, truthful and complete information during registration.
• You must not already hold an active or previously suspended account on the platform.
• You must use the platform only for personal entertainment — not for any commercial or professional purpose.

By registering, you confirm that all details you have provided are accurate and that you are the genuine owner of any payment methods linked to your account. The platform reserves the right to request supporting documentation at any time. Accounts that fail to complete verification when requested may be temporarily restricted until verification is complete.

3Account Responsibilities

Your bj baji app account is for your personal use only. You are fully responsible for all activity that occurs under your login — including bets placed, deposits made and bonuses claimed — regardless of whether you authorised that activity. Keep your password secure and do not share your login credentials with anyone.

• Each player may hold only one account. Duplicate accounts will be closed and any associated balances forfeited.
• You must update your account details promptly if any personal information changes.
• You are responsible for ensuring your device and connection are secure when accessing the bj baji app.
• If you suspect unauthorised access to your account, contact support immediately via live chat.

The platform cannot be held responsible for losses that result from you sharing your account details with a third party, using a shared or public device without logging out, or failing to update your contact information to a secure and accessible address.

4Deposits & Withdrawals

All financial transactions on the bj baji app are processed in Pakistani Rupees (PKR). The platform supports the following payment methods for deposits and withdrawals: JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and other supported mobile wallets.

Deposits are typically credited to your account promptly once the payment is confirmed by the relevant payment provider. Withdrawal processing times vary depending on the payment method used and your VIP tier — VIP members at Gold level and above benefit from prioritised withdrawal processing.

• Minimum deposit and withdrawal amounts are displayed in the cashier section of the platform.
• You may only withdraw funds to a payment method that belongs to you — third-party withdrawals are not permitted.
• Withdrawal requests are subject to identity verification if not previously completed.
• Bonus funds are subject to wagering requirements before they become eligible for withdrawal — see Section 5.
• The platform reserves the right to request additional documentation before processing any withdrawal.

5Bonuses & Promotions

The bj baji app offers bonuses and promotional offers from time to time — including welcome bonuses, deposit match bonuses, reload bonuses, cashback and free spins. Each promotion has its own specific terms, which are displayed on the relevant promotion page. The following general conditions apply to all bonuses unless otherwise stated:

• Bonuses are available to one account per player, per household and per device. Players found to be claiming bonuses across multiple accounts will have all associated accounts suspended.
• All bonuses are subject to a wagering requirement — the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before any withdrawal can be requested.
• Wagering contributions vary by game type. Slots typically contribute 100% towards wagering requirements; live casino games, table games and sports bets may contribute at a lower rate as specified in the promotion terms.
• Bonuses have an expiry period from the date they are credited. Any unwagered bonus funds remaining after expiry will be removed from your account automatically.
• The bj baji app reserves the right to modify, suspend or cancel any promotion at any time without prior notice.
• Bonuses cannot be transferred between accounts or exchanged for cash before wagering requirements are met.
• If a withdrawal is requested before wagering requirements are satisfied, the platform reserves the right to deduct the bonus amount and any winnings generated from it before processing the withdrawal.

6Sports Betting Rules

The bj baji app offers sports betting across a wide range of sports and competitions, with a particular focus on cricket — covering the Pakistan Super League (PSL), T20 internationals, bilateral series and ICC tournaments. The following rules apply to all sports bets placed on the platform:

• All bets are accepted at the odds displayed at the time of placement. Odds are subject to change before a bet is confirmed.
• Bets placed after an event has started may be accepted for in-play markets only, where explicitly offered by the platform.
• In the event of a match being abandoned, postponed or cancelled, bets will be settled according to the specific rules for that sport and competition — generally, bets are voided and stakes returned unless a sufficient portion of the event has been completed as defined in the rules.
• For cricket matches affected by weather, DLS (Duckworth-Lewis-Stern) method outcomes are accepted as official results for settlement purposes.
• The bj baji app reserves the right to void any bet placed on an event where a clear pricing error has occurred, or where there is evidence of match manipulation or suspicious betting patterns.
• Maximum bet limits apply and vary by sport, competition and market. These limits are displayed in the bet slip at the time of placement.
• Accumulator (parlay) bets are permitted where the markets offered support them. Void legs in an accumulator reduce the number of selections; the bet is not automatically cancelled unless stated otherwise.

All sports betting disputes must be raised within 72 hours of the relevant event result being published. Claims made after this period may not be considered. Contact support via live chat with your bet reference number for any settlement queries.

7Casino & Game Rules

The bj baji app casino section includes live dealer games, slots, crash games, fishing games and other arcade-style titles. The following rules apply across all casino and game categories:

• All game outcomes are determined by certified random number generation (RNG) for non-live games, and by physical game mechanics for live dealer tables. Results are final once a round is completed.
• In the event of a technical fault or disconnection during a game round, the platform will attempt to complete the round based on its last recorded state. If this is not possible, the bet will be voided and the stake returned.
• Game-specific rules, minimum and maximum bet limits, and return-to-player (RTP) information are available within each game's interface.
• Players are responsible for understanding the rules of any game before wagering real-money funds. Free play modes, where available, can be used to familiarise yourself before betting with your account balance.
• Progressive jackpots, where offered, are governed by their own specific rules as displayed within the relevant game.
• The bj baji app is not responsible for losses incurred as a result of a player misunderstanding game rules or betting options.

8VIP Programme

The bj baji app operates a five-tier VIP loyalty programme — Bronze, Silver, Gold, Platinum and Diamond. Tier progression is based on your cumulative activity on the platform. The following conditions apply to the VIP programme:

• VIP tier status and associated benefits are reviewed periodically. Maintaining a tier requires sustained activity; tiers may be adjusted downward during review periods if activity thresholds are not met.
• Cashback and reload bonuses earned through the VIP programme are subject to the same bonus terms outlined in Section 5, unless the specific VIP benefit states otherwise.
• VIP benefits — including faster withdrawals, dedicated account managers and personalised bonuses — are provided at the discretion of the platform and are not guaranteed contractual entitlements.
• VIP points and tier status are non-transferable between accounts.
• The bj baji app reserves the right to modify VIP tier thresholds, benefits and the structure of the programme at any time.

9Prohibited Conduct

The following actions are strictly prohibited on the bj baji app and will result in immediate account suspension, forfeiture of funds and potential reporting to relevant authorities where applicable:

• Creating or operating multiple accounts to claim bonuses, circumvent limits or disguise identity.
• Using automated betting software, bots, scripts or any other tool that interacts with the platform in a non-human manner.
• Exploiting software bugs, pricing errors or technical glitches to gain an unfair advantage.
• Colluding with other players in live casino games or sports betting markets to manipulate outcomes.
• Engaging in bonus abuse — including but not limited to low-risk betting strategies designed specifically to meet wagering requirements without genuine risk.
• Using the platform for any form of money laundering, fraud or financial crime.
• Providing false identity documents or misrepresenting your personal details during verification.
• Sharing, selling or transferring your account access to any third party.

10Account Suspension & Closure

The bj baji app reserves the right to suspend, restrict or permanently close any account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision in these Terms and Conditions.
• Suspected fraudulent activity, identity misrepresentation or use of stolen payment methods.
• Failure to complete identity verification when requested.
• Reasonable suspicion of money laundering or other financial crime.
• At the player's own request — players may request account closure at any time by contacting support.
• A player voluntarily activates a self-exclusion or cooling-off period through the Responsible Gaming tools.

If your account is suspended due to a suspected breach, any funds held in the account will be placed on hold pending investigation. If the breach is confirmed, the platform may withhold all or part of the balance in accordance with these terms. If no breach is found, the full balance will be returned and account access restored.

Players who close their account voluntarily and hold a positive real-money balance (excluding unwagered bonus funds) may request a withdrawal of that balance before or at the time of closure.

11Responsible Gaming

The bj baji app is committed to promoting responsible gaming among all players. The platform is for entertainment only and is intended for adults who choose to participate with funds they can comfortably afford to lose. Gaming should never be used as a way to generate income or to recover financial losses.

• Set personal deposit limits, session time reminders and loss limits through the account settings section.
• Use the cooling-off or self-exclusion tools if you feel you need a break from gaming.
• Never chase losses — if a session is not going your way, take a break rather than continuing to deposit.
• Keep gaming within a pre-set entertainment budget that does not affect your essential expenses.

If you are concerned about your own gaming habits or those of someone you know, please visit our dedicated Responsible Gaming page for practical guidance, self-assessment tools and information on where to seek further support. Our support team is available 24/7 and can assist with activating any of the self-management features on your account.

12Privacy & Data

The bj baji app collects, processes and stores personal data in accordance with its Privacy Policy. By registering and using the platform, you consent to the collection and use of your personal information as described in that policy. This includes data provided during registration, payment processing information, gameplay history and communications with support.

Your data will not be sold to third parties for marketing purposes. It may be shared with payment providers to facilitate transactions, with identity verification services when required, or with relevant authorities if legally required to do so.

For full details of how we handle your personal data, please review our Privacy Policy.

13Limitation of Liability

To the fullest extent permitted by applicable law, the bj baji app shall not be liable for any of the following:

• Financial losses resulting from bets or gaming activity on the platform.
• Loss of access to the platform due to technical issues, maintenance or circumstances beyond the platform's reasonable control.
• Losses resulting from unauthorised account access where the player has failed to maintain adequate security over their credentials.
• Indirect, consequential or incidental losses of any kind arising from the use of the platform.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers.

The platform makes reasonable efforts to maintain availability at all times but does not guarantee uninterrupted access. Scheduled maintenance, updates and unforeseen technical issues may result in temporary downtime. The platform will endeavour to communicate planned maintenance in advance where possible.

14Changes to Terms

The bj baji app reserves the right to update, amend or replace these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date at the top. It is your responsibility to review these terms periodically to stay informed of any changes.

Continued use of the platform following any update constitutes your acceptance of the revised Terms and Conditions. If you do not agree with the updated terms, you should stop using the platform and may request account closure by contacting support.

For significant changes that materially affect player rights or obligations, the platform will make reasonable efforts to notify active players via the contact details registered on their account.

15Contact Us

If you have any questions about these Terms and Conditions, need clarification on any section, or wish to raise a dispute, please contact the bj baji app support team through the following channel:

• Live Chat: Available 24/7 through the bj baji app mobile app or platform website — the fastest way to get a response.
• Email: [email protected]

When contacting support about a specific bet, transaction or account matter, please have your account username and the relevant reference number ready. This helps our team resolve your query as quickly as possible.