At the bj baji app, your personal data is handled with care. This Privacy Policy explains what information we collect when you register and use our platform, how we use it, who we share it with and what rights you have over your own data. Please take a few minutes to read it — it matters.
Six principles that guide how we handle your personal data on the bj baji app
All deposits and withdrawals processed in PKR — via JazzCash, Easypaisa, Raast, bank transfer or cards — are handled over encrypted connections. Your financial data is never stored in plain text.
You can review your personal details, update contact information and request account closure at any time by contacting our support team. We do not hold data beyond what is necessary to operate your account.
Your personal information is never sold to third-party advertisers or data brokers. We only share data with partners who directly support your use of the bj baji app — such as payment processors and identity verification services.
We collect only the information needed to run your account, process payments, verify your identity and improve the platform experience. We do not gather data beyond what these purposes require.
Promotional communications from the bj baji app are always optional. If you no longer want to receive bonus offers or platform updates, you can opt out at any time through your account settings or by contacting support.
Personal data is retained only for as long as your account is active or as required for legal and financial record-keeping purposes. Once those obligations are fulfilled, data is securely deleted or anonymised.
This Privacy Policy sets out how the bj baji app collects, uses, stores and protects your personal information when you access and use our platform — whether through the mobile app or a web browser. It applies to all players registered on the bj baji app, including those who have just signed up and those who have been using the platform for a while.
By creating an account on the bj baji app, you acknowledge that you have read and understood this Privacy Policy and that you agree to the collection and use of your personal data as described here. If you do not agree, please do not register or continue using the platform.
This policy should be read alongside our Terms and Conditions, which govern your use of the bj baji app more broadly. In the event of any conflict between this policy and the Terms and Conditions on matters relating to data, this Privacy Policy takes precedence.
This policy may be updated from time to time. We recommend reviewing it periodically. The "Last Updated" date at the top of this page will always reflect the most recent version.
The bj baji app collects personal data at different stages of your journey with us. Below is a breakdown of what we collect and when:
| Category | Data Collected | When Collected |
|---|---|---|
| Registration | Full name, date of birth, email address, phone number, username, password (hashed) | At account creation |
| Identity Verification | CNIC or passport copy, selfie or proof-of-identity document | When verification is triggered (withdrawal, flagged activity) |
| Financial | Deposit and withdrawal history, transaction amounts in PKR, payment method identifiers (JazzCash/Easypaisa account reference, masked card number) | With each transaction |
| Gameplay | Bets placed, games played, session duration, win/loss records, bonus activity | Throughout platform use |
| Device & Technical | IP address, device type, operating system, browser version, app version | Each session |
| Communications | Support chat logs, email correspondence, feedback submitted | When you contact us |
We do not collect sensitive personal data beyond what is required for identity verification and fraud prevention. We do not ask for or store full payment card numbers — only masked references provided by the payment processor.
Every piece of data we collect has a specific, legitimate purpose. The bj baji app does not hold data "just in case" — each data type is used for one or more of the following:
We do not use automated decision-making that produces legal or similarly significant effects on your account without human review. If your account is flagged by an automated system, a member of our team reviews the case before any action is taken.
The bj baji app processes your personal data on the following legal grounds, depending on the nature of the processing activity:
Where we rely on legitimate interests as our legal basis, we carry out a balancing assessment to ensure that our interests do not outweigh your right to privacy. If you would like more detail on any specific processing activity, contact our support team.
The bj baji app does not sell your personal data. We share information only with third parties who are directly involved in delivering the platform's services. All third-party partners are required to handle your data securely and only for the specific purpose for which it was shared. The categories of recipients are:
All third-party data processors engaged by the bj baji app are bound by contractual obligations to protect your data, use it only for the stated purpose and delete it once the purpose is fulfilled.
The bj baji app uses cookies and similar tracking technologies to keep your session active, remember your preferences and monitor platform performance. Here is a breakdown of the cookie types in use:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the platform, including your ability to log in or complete transactions.
The bj baji app takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure:
Despite these measures, no system is completely immune to risk. If you believe your account has been compromised, please contact our support team immediately via live chat so we can secure your account without delay.
You play an important role in keeping your account secure. Use a strong, unique password for your bj baji app account and never share your login details with anyone — including support staff, who will never ask for your password.
We retain your personal data for as long as your account is active and for a reasonable period thereafter to meet legal, financial and operational obligations. Specific retention periods by category are as follows:
Once retention periods have expired, data is securely deleted or anonymised so it can no longer be linked back to you as an individual.
As a player on the bj baji app, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email:
We aim to respond to all data rights requests within 30 days of receipt. If a request is particularly complex or we have received a high volume of requests, we may extend this period and will notify you accordingly.
The bj baji app is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register for or use this platform.
If we become aware that an account has been registered by a minor, or that personal data belonging to a person under 18 has been collected, we will immediately suspend the account, delete the associated data and return any real-money balance to the payment method used — subject to verification.
Parents and guardians who believe a minor may have accessed the platform should contact our support team via live chat immediately so that the situation can be addressed without delay.
The bj baji app may update this Privacy Policy from time to time to reflect changes in how we operate, changes to applicable laws, or improvements to our data practices. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify you — for example, via an in-app notification or an email to the address registered on your account. It remains your responsibility to review this policy periodically and stay informed of any updates.
Continued use of the bj baji app following a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should stop using the platform and may request account closure by contacting our support team.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a data-related concern, please reach out to the bj baji app support team through the following:
When submitting a data rights request by email, please include your registered username and a brief description of the request. This helps us locate your account and respond accurately within the 30-day window outlined in Section 9.
Our support team is available around the clock. For urgent privacy concerns — such as suspected unauthorised access to your account — please use live chat for the fastest response.